FIND OUT MORE ABOUT ahalea'S SHIPPING & RETURN POLICIES

SHIPPING
We offer FREE SHIPPING on all retail orders over $100 (Only applies to residents in Continental United States)
We are unable to fulfill any orders internationally currently. We apologize for any inconvenience.

PACKAGE SHOWS DELIVERED, BUT DIDN’T RECEIVE?

Carriers sometimes do a false scan for packages before being delivered (while they are still in transit), showing “DELIVERED”.  We would suggest checking with your neighbors and/or waiting 24-48 hours to see if your package arrives.

If your package is still not received: Contact the carrier and file a claim.  We are not liable for missing packages that are marked “DELIVERED”.  We suggest contacting the carrier so they can further investigate.

HOLIDAY SHIPPING POLICY:

During the holiday season (or peak seasons) please understand that deliveries may take longer than normal due to the high volume of packages during this time. Please allow 5-7 business days for delivery. This delayed delivery time is out of our control and depends on the carriers' processing centers' volume.

RETURNS & REFUNDS

If you are not 100% SATISFIED within 7 days of delivery, we will refund your purchase if bought online through ahalea.com.

Please contact our Customer Service Satisfaction Team by email at contact@ahalea.com  with the following information: 

• Order #
• Date of Purchase
• Item(s) Returning
• Reason for Return 

To continue to provide quality products at reasonable prices, we do not offer free returns except due to specific reasons which will be given at the time of the request.

Once our Customer Service Satisfaction Team has confirmed your return you will need to email the team the return tracking number, so that your return and refund may be processed quickly and effectively.

*Due to the variance in pricing, we do not offer exchanges, only replacements for the same item.